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Customer reviews of Oakwood Autos
At Oakwood Autos we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 98 customer reviews
Terrible customer service. Rude manager. Avoid!
By Hayley S on 04 September 2019 | Purchase not verified
Bought a BMW 1 4weeks ago. Paid up front in full (my mistake) they promised they would MOT, give the car a full polish and get rid of a 5inch scratch on the bonnet. They said they could do it all in 24hours and deliver the car, I made it clear that I would just need the car by Mon (this was Wed). On Mon I called and the manager was extremely rude and said ‘I don’t know why we are having this conversation, this is just bizarre. The car is not ready and you are wasting my time’. I admit it was my mistake to pay in full before I had the car but this no is way to treat a customer! When I finally received the car the scratch has been painted over but not sealed, it looked terrible. Thankfully as it wasn’t sealed the paint has washed off in the rain. I was not given the recent MOT certificate and was told to find it online. I was not given the full service history as promised. I have not received the log book and after calling the DVLA today I have been told they still haven’t sent it
By Andy B on 26 August 2019 | Purchase not verified
Very rude staff , very intimidating and made me feel very uncomfortable so much i had to leave . Never have i been spoken to in such a way when looking to buy a car
Great service !!
By Sue U on 20 August 2019 | Purchase not verified
Really helpful guys at Oakwod Autos Bristol. No pressure but great helpful confirmation making my purchase for my 17 year old son a much simpler process. I would really recommend these guys and only wish I had come across them before I purchased my own car. They will definitely be on my list for my next purchase. Bob who took us for a test drive was also brilliant and very informative and friendly. Thank you guys - great job! I am due to receive the car in the next day or two and will write another review after that.
By Darren P on 16 August 2019 | Purchase not verified
Bought a car in may drove home took to my local fitter on examination car was unroadworthy cost £400 contacted them via phone and emails.sent bill as proof as requested still no response to this day.shocking after sales
Avoid like ‘the plague’
By Ewan B on 11 July 2019 | Purchase not verified
Bought a BMW one series and started to experience problems on the way home (a warning light appeared on the dashboard) contacted Oakwood Autos who told me to take it to my local garage. Took it to a garage with an excellent reputation who did diagnostics and recognised that there were issues with the vehicle. Oakwood Autos have done everything possible to avoid honouring the warranty and I am now stuck with a bill for the repairs
Good experience for first time buyer
By Andrew T on 05 July 2019 | Purchase not verified
Was my first time buying a car, salesmen were very supportive helpful and informative. felt no pressure at all
A great car-buying experience.
By Jon C on 17 June 2019 | Purchase not verified
Excellent, relaxed and pleasant experience from start to finish - except I'm not finished as I'm sure I will be back when our growing family needs another car.
By Cristian B on 20 May 2019 | Purchase not verified
Very helpful dealer. Got a very nice VW Golf and couldn't be more happy with it! Great selection of other cars as well.