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Customer reviews of Oakwood Autos

At Oakwood Autos we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Oakwood Autos

Oakwood Autos
5
4.3

Based on 77 customer reviews

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  • 5

    All round good experience.

    By natalie J on 08 June 2019 | Verified purchase

    Very helpful, good customer service, lots of choice.

    Reply from Oakwood Autos on 15/06/19

    Hi Natalie, Thanks for taking the time to post your kind words. Thank you also for your recommendation. Oakwood Autos


  • 5

    Amazing levels of stock

    By Shaihui F on 01 June 2019 | Verified purchase

    Unbelievable selection of cars! Came to buy an Audi A3 which was sold, found an alternative one the same day 👍🏽

    Reply from Oakwood Autos on 15/06/19

    Hi Shaihui, Many thanks for your kind words and support. We are glad you are happy with your vehicle. Feel free to contact us if we can assist you any further. Jasmine @ Oakwood Autos.


  • 5

    Good service

    By Daniel W on 31 May 2019 | Verified purchase

    Excellent service, incredibly helpful, professional company offering great value

    Reply from Oakwood Autos on 01/06/19

    Hi Daniel, Thank you for taking the time to support Oakwood Autos with your kind words. We wish you the best with your vehicle. Jasmine @ Oakwood Autos.


  • 5

    Amazing service

    By daniel B on 04 May 2019 | Verified purchase

    Very good service. No pushy salesmen, very helpful with the finance application. Highly recommend.

    Reply from Oakwood Autos on 01/06/19

    Hi Dan, We aim to offer the best support in assisting you with your new purchase. I am very glad to hear we met your expectations. Jasmine @ Oakwood Autos,


  • 5

    Great garage

    By NIKKI H on 23 April 2019 | Verified purchase

    Great customer service, good value for money! A garage that provided me with the car i wanted in great condition and went out of their way to make sure car was ready for me the day I needed it.

    Reply from Oakwood Autos on 01/06/19

    Hi Nikki, We always try our best to assist to the best standard. We are very pleased to ready we met your expectations. Jasmine @ Oakwood Autos


  • 5

    Excellent

    By Stephen M on 24 March 2019 | Verified purchase

    Very informative, to the point and non pushy environment.

    Reply from Oakwood Autos on 01/06/19

    Hi Stephen, Many thanks for taking the time to support our Business with your kind words. Jasmine @ Oakwood autos


  • 5

    Car unsafe to drive away as advertised

    By Adam H on 09 September 2020 | Purchase not verified

    I went to test drive a BMW 3 Series 2.0 318i SE advertised as 'ready to drive away' and the brakes were completely shot. I asked a sales team member whether he knew they were in this condition and he said he did. There was a loud grinding noise where the calipers and disks had rusted over. Why this car is even advertised in this condition I don't know, it clearly isn't safe to drive away.


  • 5

    Tainted experience by their customer service.

    By Gina S on 18 August 2020 | Purchase not verified

    My husband and I bought a Seat from this car dealer. Beautiful car, well priced. However, the customer service was absolutely terrible. They offered us very little assistance with inspecting the car, none of the 3 people working there were wearing face masks or even visors during the lock down. Because we liked the car we agreed to pay the deposit and to return for collection after they will have done the Mot. The car didn't have the navigation card in but they assured us we will get it with the car. When we returned to pay the remaining balance and to collect the car they didn't give us the navigation card and when we mentioned they said they will send it to us by post and started talking in a foreign language between themselves in front of us which we found disrespectful. After numerous calls to them and no acknowledgement or apology, nearly 4 weeks later they sent us a navigation SanDisk card which the car doesn't read. Appalling communication skills and customer service.


  • 5

    Not what it stated on the advert

    By Lee W on 29 July 2020 | Purchase not verified

    I went with my daughter to look at a car and upon arrival the car turned up just from a car wash and when I inspected the car it’d Had a severe rear quarter crash. The paintwork was done by stevie wonder, the door lines were all over the place, overspray in the wheel liner and worst of all the wheel wasn’t parallel with the other side it pointed inwards. I’m glad I went with my daughter and so glad she didn’t buy it. When I told them about all the damage they acted as though they didn’t care. Wouldn’t buy a car off of them. Travelled over an hour for nothing. Shambles.


  • 5

    Poor quality cars not as described

    By Simon M on 09 July 2020 | Purchase not verified

    Waste of time cars in poor condition not as described on the phone and adverts one car even had a flaT tyre on the forecourt cars priced completely different there than what they was on auto trader